The error message in the job log of a FTP uproc is inconsistent and misleading despite the file being present.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
Error message in the job log of the ftp uproc:

##################################
C00-SUPPORT-SITE DEBUT
C00-SUPPORT-SITE WSPGM-CODNOEUD casplda02 
_!================================================
_!**
$!** PROCEDURE .. : CA117648 
$!** VERSION .....: 000 
$!** EXECUTION .. : 0065469 
_!**
_!** PROCESS DATE : 10/04/2012
_!**
_!------------------------------------------------
$!** PARAMETERS. : None 
_!------------------------------------------------
_!** VARIABLES 
_!================================================
Thu Oct 4 14:51:43 2012: Passive mode transfer
Thu Oct 4 14:51:43 2012: ASCII mode transfer selected
Thu Oct 4 14:51:43 2012: Connecting to server 10.2.128.52
Thu Oct 4 14:51:43 2012: Username Administrator
Thu Oct 4 14:51:43 2012: ---------------------------------------------------------------------------------------------
Thu Oct 4 14:51:43 2012: Beginning the download of [ftp://10.2.128.52:21//TESTTEST/Maint_GUI_092612.csv] to the local file [/apps/du/560/INT560/mgr/Maint_GUI_092612.csv]...
Thu Oct 4 14:51:45 2012: FTP transfer of [ftp://10.2.128.52:21//TESTTEST/Maint_GUI_092612.csv] failed.
Thu Oct 4 14:51:45 2012: Error detail: Remote file not found
Thu Oct 4 14:51:45 2012: ---------------------------------------------------------------------------------------------
Thu Oct 4 14:51:45 2012: Connection closed
abort 
##################################

-From the system command line, a correct error message is displayed instead of "Error detail: Remote file not found".

##################################
ftp> get Maint_GUI_092612.csv
local: Maint_GUI_092612.csv remote: Maint_GUI_092612.csv
227 Entering Passive Mode (10,2,128,52,243,103).
550 The process cannot access the file because it is being used by another process.
################################## 

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The error message in the job log of a FTP uproc is inconsistent and misleading despite the file being present.

Cause

Cause type:
Configuration
Root Cause: This issue appears because the file is currently in use or open.

Environment

OS: All
OS Version: All

Resolution

In order to avoid this type of issue, please ensure that the file to be transferred is not currently open or in use by any other process.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A