Job aborts when scheduled, but runs fine when launched manually

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Article ID: 86960

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
Cannot open Job Log. File Not Found.

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History trace shows:
 "Author Code *** unknown".
*** TASK ENDED ABNORMALLY *** 
 *** Task launch refused *** 

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Universe.log also contains a message about the author code, similar to the following:
2013-09-19 08:20:00 0010488/UniServord /GAB39A41 /134450490 - %UNI_-E-U_EGAC80F3217, Author Code

Patch level detected:Dollar Universe 5.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :Job aborts when scheduled, but runs fine when launched manually

Cause

Cause type:
Configuration
Root Cause: This can occur when there is no user account specified in the task under the Technical data tab, or could also occur when the job is launched with a user other than the one specified in the Task.

Environment

OS: Windows Server 2008

Resolution

Select a valid submission account in the Technical data tab of the task.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A