Unable to login to xFlow / SDM Classic interface with any user. A timeout error occurs.
Article ID: 8696
Updated On:
Products
Issue/Introduction
In an SDM 17.0 Advanced Availability environment, we are not able to login to xFlow / SDM Classic interface with any user. A timeout error occurs.
Environment
Component: XFLOW
Cause
xFlow's IncidentMS.log shows:
ERROR - 2017-11-15 11:30:02 [c.c.c.a.AuthenticationInterceptor] - Exception getting authentication token : Basic Authentication failed
ERROR - 2017-11-15 11:30:02 [c.c.c.a.AuthenticationInterceptor] - Exception getting authentication token : Authentication failed
ERROR - 2017-11-15 11:30:02 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: com.ca.casm.exception.CasmBaseException: Authentication failed
at java.util.concurrent.CompletableFuture.encodeThrowable(Unknown Source)
at java.util.concurrent.CompletableFuture.completeThrowable(Unknown Source)
at java.util.concurrent.CompletableFuture.uniWhenComplete(Unknown Source)
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(Unknown Source)
at java.util.concurrent.CompletableFuture.postComplete(Unknown Source)
Caused by: com.ca.casm.exception.CasmBaseException: Authentication failed
at com.ca.casm.authentication.AuthenticationInterceptor$1.lambda$doAuthentication$12(AuthenticationInterceptor.java:396)
at java.util.function.BiConsumer.lambda$andThen$0(Unknown Source)
at java.util.function.BiConsumer.lambda$andThen$0(Unknown Source)
at java.util.concurrent.CompletableFuture.uniWhenComplete(Unknown Source)
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(Unknown Source)
ERROR - 2017-11-15 11:30:02 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: com.ca.casm.exception.CasmBaseException: Basic Authentication failed
at java.util.concurrent.CompletableFuture.encodeThrowable(Unknown Source)
at java.util.concurrent.CompletableFuture.completeThrowable(Unknown Source)
at java.util.concurrent.CompletableFuture.uniWhenComplete(Unknown Source)
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(Unknown Source)
at java.util.concurrent.CompletableFuture.postComplete(Unknown Source)
Caused by: com.ca.casm.exception.CasmBaseException: Basic Authentication failed
at com.ca.casm.authentication.impl.BasicAuthenticator.lambda$authenticate$13(BasicAuthenticator.java:95)
at java.util.function.BiConsumer.lambda$andThen$0(Unknown Source)
at java.util.function.BiConsumer.lambda$andThen$0(Unknown Source)
at java.util.concurrent.CompletableFuture.uniWhenComplete(Unknown Source)
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(Unknown Source)
ERROR - 2017-11-15 11:30:02 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: com.ca.casm.exception.CasmBaseException: Failed to authenticate user: AHD04042:Login failed for userid (user123); login timed out
Tried to login to SDM and was not able to login. Same timeout error.
SDM logs show:
11/15 11:43:17.28 SDMHostname pdm_rfbroker_nxd 4384 SIGNIFICANT rfbroker.c 401 Waited 174 seconds for background online notification.
11/15 11:43:27.28 SDMHostname pdm_rfbroker_nxd 4384 SIGNIFICANT rfbroker.c 401 Waited 184 seconds for background online notification.
11/15 11:43:34.01 SDMHostname boplgin 8160 ERROR bplaccess.c 4456 AHD04042:Login failed for userid (user123); login timed out
11/15 11:43:34.01 SDMHostname web:local 3232 SIGNIFICANT session.c 4040 This request took 11126 milliseconds to complete. session id:0 login name: htmpl name:login.htmpl
Resolution
1) Promote current Standby server to Background
2) Restart SDM Service on original Background
Additional Information
For more information on how to perform the failover, look into: How to Perform Rolling Maintenance on CA SDM Servers
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