Job remains in "Event Wait" status

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
N/A

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :A Uproc is in "Event wait" status, waiting for the event concerning the execution of another job; the depending job is executed successfully and the "Completed" event is registered but the first uproc remains indefinitely in "Event Wait" status.

Environment

OS: All
OS Version: All

Cause

Cause type:
Other
Root Cause: This issue is caused by a corruption of the Dollar Universe "waiting events" file (u_fmev50). In fact, the uproc in "event wait" status did not register it's status in this file and that's why even if the "completed" event of the other uproc is created, the launcher will never execute the "event wait" job.

Resolution

Apply a razfic operation in order to reinitialize the corrupted data file:

# On Unix:
You need to load the Dollar Universe environment and log on as the Dollar Universe administrator.
1/ Stop your Dollar Universe Company
${UXMGR}/uxshutdown

2/ Check that your company is well stopped
Type the following unix command:
ps -ef | grep ux
No uxioserv processes should remain alive for this company.

3/ Save the following files u_fmev50.dta of the concerned area (e.g: EXP)

4/ Launch the following commands
$UXMGR/ux_raz_fic u_fmev50 X

5/ Apply an offline reorganization:
${UXMGR}/ux_vrf_rgz_rst

5/ Restart your Dollar Universe Company
${UXMGR}/uxstartup

# On Windows:
You need to load the Dollar Universe environment
1/ Stop your Dollar Universe Company
%UXMGR%\uxshutdown

2/ Check that your company is well stopped
In the Windows services panel or through a net start, please check if your Dollar Universe services are stopped.

3/ Save the following files : u_fmev50.dta of the concerned area

4/ Using a MS-DOS windows, from the %UXMGR% directory, launch the following commands
uxsetenv
then
%UXEXE%\uxrazfic u_fmev50 X

5/ Apply an offline reorganization
%UXMGR%\ux_vrf_rgz_rst

6/ Restart your Dollar Universe Company
%UXMGR%\uxstartup

Fix Status: No Fix

Additional Information

Workaround :
N/A