Metrics (both real-time & history) are not available (greyed out).

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
Pop-up:
####################
Agent is unreachable
####################  

Patch level detected:Sysload Analyst Rich Client (Windows interface)
Product Version: Sysload 5.5.0

Description :Metrics (both real-time & history) are not available (greyed out).
Agent configuration cannot be checked or modified

Environment

OS: Windows
OS Version: All supported Windows platforms

Cause

Cause type:
Configuration
Root Cause: Communication between agent and Management Server is down

Resolution

Check and fix the communication issue between the agent and the Management Server

Fix Status: No Fix
 

Additional Information

Workaround :
N/A