Dollar Universe Explorer does not start

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Article ID: 86935

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
The log unistartdux can contains a message :
This application is already running (Or delete C:\AUTOMIC\DU_Explorer\RUNNING_PID file)

Patch level detected:Dollar Universe Explorer 6.3.01
Product Version: Dollar.Universe 6.3.01

Description :The Windows service of DUX is not able to start

Cause

Cause type:
Other
Root Cause: After a crash of server, there is a file that stay in the DU_Explorer directory named RUNNING_PID and this lock the Windows service

Environment

OS: Windows Server 2008

Resolution

Remove the RUNNING_PID file and start DUX

Fix Status: No Fix

Additional Information

Workaround :
N/A