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Dollar Universe on Windows does not start up when a proxy is used.

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Article ID: 86924

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
The error message in the universe.log:

##########################
<< 2012-10-26 14:23:06 0006024/UniServio /u_traite_req_io_prox/000000000 - username SYS_UNIADM not in users table
<< 2012-10-26 14:23:06 0005300/uxendatm /u_io_callsrv_gen /000000000 - Making connection to IO server: user (W32,REGAPP006T,VT,SYS_UNIADM) is not allowed on REGAPP006T,VITDEV,X
########################## 

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Dollar Universe engines services do not start on Windows when the company is started using the uxstartup.bat and when a proxy is used.

Cause

Cause type:
Configuration
Root Cause: This error is due to the fact that the login user(system user) is not properly defined in the proxy table of Dollar Universe.W32 * * sys_uniadm sys_uniadm

Environment

OS: Windows
OS Version: ALL

Resolution

-Delete the following entry on your proxy.
W32 * * sys_uniadm sys_uniadm
%UXEXE%\delproxy W32 "*" "*" sys_uniadm

-Recreate the proxy definition:
%UXEXE%\setproxy W32 "*" "*" SYS_UNIADM sys_uniadm

-Reload the proxy definition:
%UXEXE%\loadproxy_io

For example:
%UXEXE%\loadproxy_io devnt20 TEST56 X

Fix Status: No Fix
 

Additional Information

Workaround :
N/A
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