Extractions fail with -- Reporter Acces denied

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
In job log following error messages:


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(The operation failed due to an error. Reason: Could not connect to UniViewer Management Server. Access denied.)
Commande REPORTER => ./uxrepadd EXT -PRODUCT DUAS -UVMS umbriel_MgtServer -COMPANY UNIV50 EXP -REPNODE umbriel -NODEVIEW PRODUCTION
#######################################################################################

Patch level detected:Reporter 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :The scheduled extractions fails systematically.

 

Environment

OS: All

 

Cause

Cause type:
Configuration
Root Cause: Reporter is no longer able to connect to UVMS since the admin user password it knows is no longer valid.

 

Resolution

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Inside the Univiewer Console (Web or Standalone)


-- Browse to Administration ==> Node ==> Node List ==> Select the Reporter Node ==> Nodes Settings ==> Parameters==>
-- Click on the Field which contains the node name
-- Browse with Tabs until to the field containing the password
-- Enter the new password
-- Continue with Tabs until the last field
-- Check the settings by clicking on 'Validate Univiewer Connection' and wait for the messagebox show 'Connection successful' as a Status'.
-- SAVE THE SETTINGS BEFORE CLOSING THE NODE SETTINGS

-- Restart Reporter

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Fix Status: No Fix
 

 

Additional Information

Workaround :
N/A