Impossible to startup the sap manager

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Article ID: 86901

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
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| 2014-09-29 08:34:07 |ERROR|X|SAP|pid=12453.140704484996896| u_ouv_serv | failed in u_listen: Errno syserror 98: Address already in use
| 2014-09-29 08:34:07 |ERROR|X|SAP|pid=12453.140704484996896| uxsap_thread_main | Error opening service: Errno syserror 98: Address already in use 

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :After a restart of the server, it is impossible to restart the SAP Manager

Cause

Cause type:
Configuration
Root Cause: The problem can come from a thrid party application that blocks the SAP Manager dedicated port at start-up. This will prevent the SAP Manager from starting

Environment

OS: All Unix

Resolution

As explained in the post below. You should always verify this points when such a problem occurs. After the changing used by the third party application SAP Manager will start.

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After a scheduled unix system maintenance the sap agent could not start up again.
As it turns out, the unix NFS-service grabbed the sap agent port (10609), preventing the sap agent from starting.

After restarting the NFS-service on another port the sap agent could be started correctly.

We have advised our unix technicians to prevent further access on the $Universe ports.

As a improvement proposal, could an appropriate error message be displayed during $Universe startup?
Right now, only a generic "Could not start agent" message is displayed.
It would be nice to have "Could not start agent because port 10609 is already in use".
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Fix Status: No Fix
 

Additional Information

Workaround :
N/A