Upgrade (v5-v6) or update (v6-v6) fails because files cannot be written or replaced

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Article ID: 86888

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Different types of error can be found in maintenance.log during the upgrade or update:
Patch level detected:Dollar Universe 6.7.01
Product Version: Dollar.Universe 6.7.01

Description :The upgrade (v5.6 -> v6.x) or update (v6.x-v6.y) fails with different error in maintenance.log
When checking the \bin\ directory it appears that files are missing.
This only happens on Windows

Cause

Cause type:
Other
Root Cause: The issue is related with SSM.exe,
This Windows Utility consumes a lot of sockets and doesn't close them correctly. The status of the ports is not visible with the command netstat.

Environment

OS: Windows

Resolution

Restarting the SSM Utility, just before the upgrade or update, seems to prevent the issue from happening.

Also updating SSM.exe to SP3 seems to prevent the issue from happening.

Fix Status: No Fix

Additional Information

Workaround :
N/A