Jobs remain in Pending status

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
In universe.log
###
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| dqm_read_data | file read error 0
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| dqm_read_data | feof 1
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| dqm_maj_fichier | u_err_seek file /data/Universe/OPTNC5/data/u_jobfile.dta
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| dqm_write_article | File Update Error 8
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| u_dqm_sub_job | dqm_ecriture_article_job returns 8 [109032 SYS_BATCH 9000000000B000000003 2015030122450000 100 100 PNO U000000008 XB000000003U000000020000 ]
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| owls_dqm_job_submit | u_dqm_sub_job returns 8
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| process_fnc_obj | process_create in error: 8
| 2015-03-01 22:45:00 |ERROR|X|DQM|pid=23167.45935504| u_dqm_process_client_requ | Error handling job request: owls_dqm_handle_job returns 104
###

Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :No job is launched, jobs are piloted but remain in Pending status

Cause

Cause type:
Other
Root Cause: A corruption of the DQM data files

Environment

OS: All

Resolution

- Note down the names and properties of the DQM queues on the node (see UVC > Design Tab > Environment > Batch queues)
- In the command line, load the Dollar Universe environment (. .//unienv.ksh or \unienev.bat)
- Stop the node ($UNI_DIR_EXEC/unistop or %UNI_DIR_EXEC%\unistop)
- Rename the following files in the directory /data/ in order to reset the DQM queues:
u_jobfile.dta
u_jobfile.idx
u_prmfile.dta
u_prmfile.idx
u_quefile.dta
u_quefile.idx

- Remove any files with the extension *.dta_rst
- Restart the node ($UNI_DIR_EXEC/unistart or %UNI_DIR_EXEC%\unistart)
- Recreate the DQM queues from UVC or with the help of a script.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A