The BVS process won't start again after a forced stop of the application

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Article ID: 86881

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following kind of errors appear on the universe.log when trying to start the BVS of the area EXP:

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2015-06-01 08:48:16 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Launching the BVS Server: company=[CONFO5], area=[X], node=[RCHYBRISB1], host=[lcxdc1rchybrisb], port=10605
2015-06-01 08:48:16 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Server v.100 starting (Dec 10 2012)
2015-06-01 08:48:37 0002014/uxbvssrv /u_io_callsrv_connect/000000000 - u_connect error : Errno syserror 110: Connection timed out (host [lcxdc1rchybrisb])
2015-06-01 08:48:37 0002014/uxbvssrv /u_io_api_bvs_ident /000000000 - Unable to connect to CONFO5_IO_X on RCHYBRISB1 (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_sync_load /000000000 - Identification request error (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_sync_thread_tr/000000000 - Unable to get the views from node RCHYBRISB1 (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Error loading views from node RCHYBRISB1
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Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After a system issue and a force kill of the Dollar Universe processes, the server BVS won't start again after a company restart via the uxstartup script.
 

Cause

Cause type:
Other
Root Cause: The Business Views data files seems to have been corrupted after killing the Dollar Universe processes after a system issue.
 

Environment

OS: All
 

Resolution

In order to fix the issue we need to reinitialize the Business Views data files of the concerned area.
The procedure is the following for the area EXP, you can replace X by A,S,or I depending of the concerned area.

1. Load the dollar universe environment and stop the node
2. Backup the files $UXDEX/u_fmbvi50* and $UXDEX/u_fbvm50*
3. Reinitialize the business views data files, as a result you will lose all the business views of the node:

$UXEXE/uxrazfic u_fbvi50 X
$UXEXE/uxrazfic u_fbvm50 X

4. Launch an offline reorganization:
$UXMGR/ux_vrf_rgz_rst

5. Restart the node and check that BVS is started
6. If necessary, create / deploy / import the business views again.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010
 

Additional Information

Workaround :
N/A