Active Directory users are not created during Upgrade to Dollar Universe 6 on Linux platforms

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Article ID: 86879

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
In the upgrade wizard log file :

bfr_i_cal01 is a Active Directory user:

==========================================================================================
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| populate_taart_zontache | Submission account bfr_i_cal01 not found
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| xn_get_id | O_TYPE_USER ID not found for <bfr_i_cal01>
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| o_io_cache_data_provider_ | Error getting ID for <bfr_i_cal01>: 600
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| owls_user_read | cannot find internal ID for USER [bfr_i_cal01]
| 2014-09-15 09:22:25 |ERROR|X|IO |pid=24026.4023384944| o_io_cache_data_provider_ | Error getting User <bfr_i_cal01>: 600
| 2014-09-15 09:22:25 |WARN |X|IO |pid=24026.4023384944| owls_retrieve_user_author | cannot read USER author code [bfr_i_cal01], err
========================================================================================== 

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Upgrade to V6 on Linux System, the submission accounts triggered by Active Directory system users are not recreated. Import of task submitted by these users fails systematically.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Linux

Resolution

Problem can be bypassed by adding the concerned AD users to the /etc/passwd for all the upgrade.

The V6.3.01 will be available in the 2nd week of October.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01

Additional Information

Workaround :
N/A