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Special characters in Unijob Job Alerts are not displayed correctly in the email

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Article ID: 86861

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

Patch level detected:Univiewer Console 3.0.00
Special characters in the Job Alert are not shown properly in the email.

Product Version: UVMS version 4 / 6 and Unijob on version 1.4.5

Cause

Cause type:
Configuration
Root Cause: The Unijob's alerting emails are sent via Univiewer Management Server.
The root cause is that the Univiewer Management Server (UVMS) was started when the UNIX/Linux system variable LANG is defined as ANSI_X3.4-1968. This can be checked when executing the command "locale":

[[email protected] bin]# locale
LANG=ANSI_X3.4-1968
LC_CTYPE="ANSI_X3.4-1968"
LC_NUMERIC="ANSI_X3.4-1968"
LC_TIME="ANSI_X3.4-1968"
LC_COLLATE="ANSI_X3.4-1968"
LC_MONETARY="ANSI_X3.4-1968"
LC_MESSAGES="ANSI_X3.4-1968"
LC_PAPER="ANSI_X3.4-1968"
LC_NAME="ANSI_X3.4-1968"
LC_ADDRESS="ANSI_X3.4-1968"
LC_TELEPHONE="ANSI_X3.4-1968"
LC_MEASUREMENT="ANSI_X3.4-1968"
LC_IDENTIFICATION="ANSI_X3.4-1968"
LC_ALL=

Environment

OS: Linux

Resolution

In order to ensure that special characters are correctly displayed when sent from the Univiewer Management Server, the LANG must be defined to support special characters. For example, en_US.UTF-8.
  1. Stop Univiewer Management Server.
  2. Change the LANG by executing the command below on the machine where UVMS is installed:
export LANG=en_US.UTF-8
  1. Check if the change is taken into account byt executing the command locale.
[[email protected] bin]# locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=
  1. Restart UVMS


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A