Some special characters(ex. é è à ù ê ë ç ° ) are not correctly printed in U_SPV_LOG.LOG

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error message.

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Some special characters(ex. é è à ù ê ë ç ° ) are not correctly printed in U_SPV_LOG.LOG, which are defined in the "Default information" field when generic supervision is used.

Environment

OS: Windows Seven
OS Version: Microsoft Windows 7 Professional

Cause

Cause type:
Configuration
Root Cause: The issue could be the character encoding with the text editor used when opening the file U_SPV_LOG.LOG.

Resolution

Change the character encoding of the text editor being used. For example, when we open the U_SPV_LOG.LOG using VIM and we change the encoding to cp863, all the special characters are shown correctly.

After opening the U_SPV_LOG.LOG using VIM:

- Type " :set encoding=cp1252 " and press enter.

Please note that this is for VIM text editor. The solution may differ depending on the text editor being used.

Fix Status: No Fix

Additional Information

Workaround :
N/A