Job are not submitted from Dollar Universe to the SAP Manager.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the universe.log file, an unknown hostname is mentioned in this kind of error message:
#########################
/u_api_call_agtsap_gu/000000000 - Network error sending data to Dollar Universe Manager for SAP port=10620 host=HOSTNAME: Unknown host (gethostbyname(HOSTNAME) returns null pointer)
#########################

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :Job are not submitted from Dollar Universe to the SAP Manager.

Environment

OS: Windows
OS Version: All

Cause

Cause type:
Configuration
Root Cause: The node name in uxsrsrv.sck file on the Dollar Universe side and uxsapagt.host on the SAP Manager side have to be the same.

Resolution

Inside the file 'uxsrsrv.sck' the DUAS node name is : 'NODENAME'
Inside the file 'uxsapagt.host', the following line is present : COMPANY/*/*: NODENAME.
Both have to be uppercase NODENAME(or both lowercase)

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.3.3 FX25002

Additional Information

Workaround :
N/A