The SAP manager does not start

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
An error message is displayed that the MSVCP71.dll is missing in the C++ environment of this node:
##########################
The program can't start because MSVCP71.dll is missing from your computer. Try reinstalling the program to fix this problem.
##########################

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The SAP manager does not start.

 

Environment

OS: Windows
OS Version: All

 

Cause

Cause type:
Configuration
Root Cause: The SAP manager need this library to be present on this Windows environment to startup.

 

Resolution

Download this dll from internet. Or even better if more that one SAP manager are present and correctly working in this environment, copy this dll from another node. So you will be sure to use the appropriated library file.

Fix Status: No Fix
 

 

Additional Information

Workaround :
N/A