Sysload Agent HyperV : no metrics are collected after losing the connection to the Hyper-V server

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Article ID: 86810

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following errors appear on the sldhyperv.log:

##########
sldhyperv - OPerfManager - Error <1726> getting performance data for computer name 'XXX-XXX'
sldhyperv - OPerfManager_Collect failed !
##########

Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0

Description :The agent stops collecting the metrics after having these kind of errors on the sldhyperv.log:

##########
sldhyperv - OPerfManager - Error getting performance data for computer name 'XXX-XXX'
sldhyperv - OPerfManager_Collect failed !
##########
 

Cause

Cause type:
Defect
Root Cause: N/A
 

Environment

OS: Windows
 

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b
 

Additional Information

Workaround :
N/A