Sysload Agent HyperV : no metrics are collected after losing the connection to the Hyper-V server

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following errors appear on the sldhyperv.log:

##########
sldhyperv - OPerfManager - Error <1726> getting performance data for computer name 'XXX-XXX'
sldhyperv - OPerfManager_Collect failed !
##########

Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0

Description :The agent stops collecting the metrics after having these kind of errors on the sldhyperv.log:

##########
sldhyperv - OPerfManager - Error getting performance data for computer name 'XXX-XXX'
sldhyperv - OPerfManager_Collect failed !
##########

 

Environment

OS: Windows

 

Cause

Cause type:
Defect
Root Cause: N/A

 

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b

 

Additional Information

Workaround :
N/A