LDAP synchronization aborts in case some users have special characters on their name

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
This error message could appear on the uvldapsync.log on UVMS when a Sync was triggered:
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| Error while synchronizing groups with [Active Directory]: Cannot retrieve the list of users on the LDAP because of an unexpected error. Cause: [LDAP: error code 1 - 000020D6: SvcErr: DSID-031006CC, problem 5012 (DIR_ERROR), data 0 <NUL>].
| The synchronization is aborted
######################################################

Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :LDAP synchronization aborts in case some users have special characters on their name

 

Environment

OS: All

 

Cause

Cause type:
Defect
Root Cause: The LDAP group synchronization was failing when some logins had the character "/" or "\" in their distinguished name

 

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.1.0

 

Additional Information

Workaround :
N/A