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Duas synchronization with UVMS KO: "Unable to connect to UVMS with passphrase"

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Article ID: 86749

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the universe.log of the node, these kind of messages appear every three minutes after the DNS issue:

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|ERROR|X|IO |pid=10688.47820805470528| u_retrieve_ipaddress_from | u_gethostbyname_mf(cdcs470330.eu.rabonet.com) returns error: Unknown host (gethostbyname_r(cdcs470330.eu.rabonet.com) returns 0) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | Unable to connect to UVMS cdcs470330.eu.rabonet.com:4184 (2/2) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | No UVMS reachable (2 instances unreachable) 
|ERROR|X|IO |pid=10688.47820805470528| o_sync_uvms | Unable to connect to UVMS with passphrase
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Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :All of a sudden, probably due to a server / DNS issue, a Dollar Universe node stops synchronizing with the UVMS

Cause

Cause type:
Other
Root Cause: The DNS issue caused Dollar Universe to store a wrong ip address of the UVMS nodes on the cache, so the synchronization was not possible ever since.

Environment

OS: All

Resolution

After the DNS issue is fixed, simply restart the Dollar Universe node.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A
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