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Duas synchronization with UVMS KO: "Unable to connect to UVMS with passphrase"

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Article ID: 86749

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the universe.log of the node, these kind of messages appear every three minutes after the DNS issue:

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|ERROR|X|IO |pid=10688.47820805470528| u_retrieve_ipaddress_from | u_gethostbyname_mf(cdcs470330.eu.rabonet.com) returns error: Unknown host (gethostbyname_r(cdcs470330.eu.rabonet.com) returns 0) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | Unable to connect to UVMS cdcs470330.eu.rabonet.com:4184 (2/2) 
|ERROR|X|IO |pid=10688.47820805470528| connectUVMSgenericHA | No UVMS reachable (2 instances unreachable) 
|ERROR|X|IO |pid=10688.47820805470528| o_sync_uvms | Unable to connect to UVMS with passphrase
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Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :All of a sudden, probably due to a server / DNS issue, a Dollar Universe node stops synchronizing with the UVMS

Environment

OS: All

Cause

Cause type:
Other
Root Cause: The DNS issue caused Dollar Universe to store a wrong ip address of the UVMS nodes on the cache, so the synchronization was not possible ever since.

Resolution

After the DNS issue is fixed, simply restart the Dollar Universe node.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A