Uprocs remain in Event Wait status and some Completed Jobs are not displayed in Job Runs
Article ID: 86725
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Affects Release version(s): 5
Error Message :
No specific error
Patch level detected:Dollar Universe 5.1.3
Product Version: Dollar.Universe 5
Description :Two differents symptoms:
1. The jobs executed from a scheduled task remains eternally in event wait
and
2. The Supervision informations are lost for the last days.
In fact, in Univiewer console there is a gap in the Job Runs of the last few days.
Error Message :
No specific error
Patch level detected:Dollar Universe 5.1.3
Product Version: Dollar.Universe 5
Description :Two differents symptoms:
1. The jobs executed from a scheduled task remains eternally in event wait
and
2. The Supervision informations are lost for the last days.
In fact, in Univiewer console there is a gap in the Job Runs of the last few days.
Cause
Cause type:
Configuration
Root Cause: 1. This reflects a normal behavior of the tool. A launch windows is only applied to the header of session, child uprocs do not take in account the launch windows and can remain eternally in event wait.
2. The Dynamic purge was implemented to run every 10 hours, which explains the missing execution history in the job runs.
Configuration
Root Cause: 1. This reflects a normal behavior of the tool. A launch windows is only applied to the header of session, child uprocs do not take in account the launch windows and can remain eternally in event wait.
2. The Dynamic purge was implemented to run every 10 hours, which explains the missing execution history in the job runs.
Environment
OS: All
Resolution
The solution for 1 is:
Use provoked or optional task on children uprocs to force records creation for their executions.
The solution for 2 is:
Increase the frequency of the dynamic purge retention.
Fix Status: No Fix
Fix Version(s):
N/A
Use provoked or optional task on children uprocs to force records creation for their executions.
The solution for 2 is:
Increase the frequency of the dynamic purge retention.
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
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