Uprocs remain in Event Wait status and some Completed Jobs are not displayed in Job Runs

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
No specific error

Patch level detected:Dollar Universe 5.1.3
Product Version: Dollar.Universe 5
Description :Two differents symptoms:

1. The jobs executed from a scheduled task remains eternally in event wait
and
2. The Supervision informations are lost for the last days.
In fact, in Univiewer console there is a gap in the Job Runs of the last few days.

Cause

Cause type:
Configuration
Root Cause: 1. This reflects a normal behavior of the tool. A launch windows is only applied to the header of session, child uprocs do not take in account the launch windows and can remain eternally in event wait.
2. The Dynamic purge was implemented to run every 10 hours, which explains the missing execution history in the job runs.

Environment

OS: All

Resolution

The solution for 1 is:
Use provoked or optional task on children uprocs to force records creation for their executions.

The solution for 2 is:
Increase the frequency of the dynamic purge retention.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A