Impossible to start the Oracle SP Analyst collector.

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
a start attempt of the sysload oracle collector from the service panel returns the error message box:

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Windows could not start the Sysload Oracle Collector service to Local Computer

Error 1057 : The process teminated unexpectedly.

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In the sldord.log the process logging terminates abruptly after the message :
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Tue Sep 03 08:48:09 2013: coll - . OCI version : 8
Tue Sep 03 08:48:09 2013: coll - . Oracle client major version : 10g
Tue Sep 03 08:48:09 2013: coll - . LUname : SRV-WVORA2008 Windows5.2 5 2 i686
Tue Sep 03 08:48:09 2013: coll -
<END>
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Patch level detected:SP Analyst Agent for Oracle 5.50 (Windows)
Product Version: Sysload 5.5.0

Description :Impossible to start the Oracle SP Analyst collector.

 

Cause

Cause type:
Configuration
Root Cause: Check in the windows task manger ==> Process Panel:The reason for the problem is that sldorhst.exe is a subprocess depending from sldord.exe. Normally it is started and stopped with the collector process. If this process stays running, it will prevent the Oracle Collector to restart
Please note that this kind of issue can be encountered on any kind of SPanalyst agent on any system.

 

Environment

OS: Windows
OS Version: All

 

Resolution

Kill the still running sldorhst.exe process
right click on the process ==> End task.

Go back to the service control panel (services.msc) and start the Sysload Oracle Collector again.

Fix Status: No Fix
 

 

Additional Information

Workaround :
N/A