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DUAS5: SAP jobs abort during a high load period and SAP manager crashes

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Article ID: 86698

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following message will show up in uxjcs.log:
# agt_jnl_file_load # Error reading '/var/universe/agtsap/exec/uxsapjnl.dat' file entries
# agt_sap_init # Error loading jnl file (-1)

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010 + Manager for SAP 4.4.1
Description :SAP jobs aborts; SAP manager process hangs or crashes during a high load period after a corruption of the Journal file ( uxsapjnl.dat) 

Environment

OS: All Linux/Unix
OS Version: All

Cause

Cause type:
Other
Root Cause: The root cause has been identified as a SAP issue.
Using the XBP3.0 features to recover SAP job logs (partially) and spools (depending of their size) will avoid occurencies of the SAP librfc issue.

Resolution

This is fixed after the SAP XBP2 upgrade to XBP3 and upgrade of the SAP Manager to version 6.

Fix Status: No Fix

Additional Information

Workaround :
Restart the SAP Manager ( after renaming the journal file).