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DUAS5: SAP jobs abort during a high load period and SAP manager crashes

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Article ID: 86698

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following message will show up in uxjcs.log:
# agt_jnl_file_load # Error reading '/var/universe/agtsap/exec/uxsapjnl.dat' file entries
# agt_sap_init # Error loading jnl file (-1)

Patch level detected:Manager for SAP 4.4.1
Product Version: Dollar.Universe 5.6.0 FX25010 + Manager for SAP 4.4.1
Description :SAP jobs aborts; SAP manager process hangs or crashes during a high load period after a corruption of the Journal file ( uxsapjnl.dat) 

Cause

Cause type:
Other
Root Cause: The root cause has been identified as a SAP issue.
Using the XBP3.0 features to recover SAP job logs (partially) and spools (depending of their size) will avoid occurencies of the SAP librfc issue.

Environment

OS: All Linux/Unix
OS Version: All

Resolution

This is fixed after the SAP XBP2 upgrade to XBP3 and upgrade of the SAP Manager to version 6.

Fix Status: No Fix

Additional Information

Workaround :
Restart the SAP Manager ( after renaming the journal file).
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