When we link the maintenance license to the effective license using the 'Update with base license', the order number and date are lost. How can this be avoided?

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Article ID: 8665

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When we link the Maintenance License to the Effective License using the "Update with base license" (under Maintenance License), we lose the order date and order number for the original base license purchase (under Effective License). How can this be avoided? 

Environment

CA Software Asset Manager, 4.x releases

Resolution

The order date follows the license.  In this scenario, the Maintenance license becomes Effective and the base license is moved to the base license pool. 

Navigate back to the 'update with base license' option to view the original base license order number and order date.