Upgrade from V5 to V6 not working on Windows

Article Id: 86642
Status: Published
Updated On: 03-05-2018 03:11
Legacy Id: 000012867
Products:
CA Automic Dollar Universe
Issue/Introduction:

Error Message :
There is popup error
##########################
<account> service installation failed
##########################

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Upgrade v5.6 to 6.1 with the wizard windows service not created for user services created manually, error message blocking the upgrade

When there is no corresponding windows services for some submission accounts, the wizard generate an error message. When deleting some users or creating the corresponding windows services, the message is still there and blocking the upgrade, even after a rollback.

 

Cause:

Cause type:
Configuration
Root Cause: Some of the windows services are missing and these services are mandatory for the upgrade procedure.

 

Environment:

OS: Windows
Related configuration item(s): UVMS 6.1.21

 

Resolution:

- Run the Dollar Universe 6 kit on the machine
- Before starting the upgrade wizard, check the windows services and install the missing ones if needed.
- Run the upgrade wizard

Fix Status: No Fix
 

 

Additional Information:

Workaround :
N/A