Sysload Agent for Windows : process sldrmd.exe crashes when agent is starting
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Article ID: 86640
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Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 5
Error Message : The sldrmd.log of the agent contains lines like the folllowing:
================================================================================== === Start Sysload Agent v5.80 DD MM HH:MM:SS YYYY ... DD MM HH:MM:SS YYYY: coll - Reallocating 131072 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 196608 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 262144 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 327680 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 393216 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 458752 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 524288 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 589824 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 655360 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 720896 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 786432 bytes for PerfBuffer DD MM HH:MM:SS YYYY: coll - Reallocating 851968 bytes for PerfBuffer ==================================================================================
Patch level detected:Sysload Agent for Windows 5.80 Product Version: Sysload 5.8.0
Description :The collector ( process sldrmd.exe) crashes after a few seconds when the Agent is started. The log ( sldrmd.log) contains this kind of line at the end:
############## DD MM HH:MM:SS YYYY: coll - Reallocating 851968 bytes for PerfBuffer ##############
Cause
Cause type: Defect Root Cause: N/A
Environment
OS: Windows
Resolution
Update to the fix version listed below or a newer version if available.