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IO X service creation fails during an installation on Windows 2012
Article ID: 86632
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
During installation procedure following error messages were returned by the system.
Faulting application name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x54c12cb6
Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01
Description :The whole installation seems to be successful. Only the IO_X service has not been created.
Therefore starting DUAS is impossible.
During installation procedure following error messages were returned by the system.
Faulting application name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x54c12cb6
Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01
Description :The whole installation seems to be successful. Only the IO_X service has not been created.
Therefore starting DUAS is impossible.
Cause
Cause type:
Configuration
Root Cause: According to forums and discussion this kind of problem maybe due to a complex access rights issue and may occur on Windows system
Configuration
Root Cause: According to forums and discussion this kind of problem maybe due to a complex access rights issue and may occur on Windows system
Environment
OS: Windows Server 2008
OS Version: Windows Server 2012 R2
OS Version: Windows Server 2012 R2
Resolution
The solution is to create manually the IO X service. This is possible in V6 as it formerly was in V5 . Therefore the user must connected as a local Administrator on the system:
Browse to the company folder
Load the environment
Browse to the bin folder
To obtain the help instruction to the command uniservio run :
===============================================================
C:\ORSYP\DUAS\TST600_vmstm2k8r2cst01\bin> uniservio -install
Argument(s) missing
-install to install the service
-remove to remove the service
Code Company
Code Area
type X/S/I/A
===============================================================
example of an execution
uniservio -install TST600 X vmstm2k8r2cst01
If you execute this command as a Administrator it should create the IOservice executed by Localsystem.
Fix Status: No Fix
Browse to the company folder
Load the environment
Browse to the bin folder
To obtain the help instruction to the command uniservio run :
===============================================================
C:\ORSYP\DUAS\TST600_vmstm2k8r2cst01\bin> uniservio -install
Argument(s) missing
-install to install the service
-remove to remove the service
Code Company
Code Area
type X/S/I/A
===============================================================
example of an execution
uniservio -install TST600 X vmstm2k8r2cst01
If you execute this command as a Administrator it should create the IOservice executed by Localsystem.
Fix Status: No Fix
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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