Service error in Sandbox Environment in Agile Central.

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Article ID: 8662

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Updated On:

Products

CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

When logging in Sandbox the following red flare is displayed:

 

     "Our service is experiencing problems. Please try again later."

<Please see attached file for image>

sandbox_message.jpg

Cause

Personal Navigation enabled

Environment

CA Agile Central Sandbox Environment

Resolution

Personal Navigation is not supported in Sandbox environments. Users can ignore the message and continue to use Personal Navigation OR disable it to stop the message. To disable:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKC4AAO" alt="sandbox_messages2.jpg" width="345" height="293">

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKC3AAO" alt="sandbox_message3.jpg" width="964" height="306">

Additional Information

User can continue to use Personal Navigation as the error is benign. Ca Agile Central will function normally BUT the error message will continue to display on every page load.

Attachments

1558700525556000008662_sktwi1f5rjvs16p2s.jpeg get_app
1558700523755000008662_sktwi1f5rjvs16p2r.jpeg get_app
1558700521702000008662_sktwi1f5rjvs16p2q.jpeg get_app