The user services are not automatically started after a reboot of the server
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Article ID: 86613
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Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message : The following errors appear on the universe.log when trying to launch some jobs with the submission account whose associated user service is stopped.
################################### |ERROR|X|IO |pid=1576.8076| owls_io_user_sys_user | service user associated with submission account [acbsoper] not started |ERROR|X|DQM|pid=2020.2092| o_CallServiceUser | CallNamedPipe / [2]/[\\.\pipe\EURPRD_ACBSPRD_univ_acbsoper] |ERROR|X|DQM|pid=2020.2092| o_dqm_lanc_batch | error [0] [135364667] calling service user for entry [397045] ####################################
Description :After a reboot of the Windows server, some user services that use Domain User accounts appear as stopped, as a result the jobs submitted with that user account Abort.
Environment
OS: Windows
Cause
Cause type: Configuration Root Cause: It seems to be a system issue: the system is not able to start right after the reboot the services that use a domain account.
Resolution
In order to fix the issue, please do the following:
1. Go to the windows services menu ( services.msc).
2. Go to the properties of the user service that could not be started after the reboot.
3. Modify the Startup Type: Automatic by " Automatic (Delayed Start)"
4. Then restart the services to take into account the modification.