The user services are not automatically started after a reboot of the server

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
The following errors appear on the universe.log when trying to launch some jobs with the submission account whose associated user service is stopped.

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|ERROR|X|IO |pid=1576.8076| owls_io_user_sys_user | service user associated with submission account [acbsoper] not started
|ERROR|X|DQM|pid=2020.2092| o_CallServiceUser | CallNamedPipe / [2]/[\\.\pipe\EURPRD_ACBSPRD_univ_acbsoper]
|ERROR|X|DQM|pid=2020.2092| o_dqm_lanc_batch | error [0] [135364667] calling service user for entry [397045] 
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Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :After a reboot of the Windows server, some user services that use Domain User accounts appear as stopped, as a result the jobs submitted with that user account Abort.

Environment

OS: Windows

Cause

Cause type:
Configuration
Root Cause: It seems to be a system issue: the system is not able to start right after the reboot the services that use a domain account.

Resolution

In order to fix the issue, please do the following:

1. Go to the windows services menu ( services.msc).

2. Go to the properties of the user service that could not be started after the reboot.

3. Modify the Startup Type: Automatic by " Automatic (Delayed Start)"

4. Then restart the services to take into account the modification.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A