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UniServIO.exe crashes when creating the service on Win64 with dollar universe 6.3.xx or superior installation
Article ID: 86608
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
The error on the windows event viewer is the following:
######################
Faulting application name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518
Faulting module name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518
Exception code: 0xc0000005
Fault offset: 0x00000000004d2780
Faulting process id: 0x2490
Faulting application start time: 0x01d07c3492a3bb33
Faulting application path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe
Faulting module path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe
Report Id: d1560766-e827-11e4-8201-54cff6940b0e
######################
Patch level detected:Dollar Universe 6.3.01
Product Version: Dollar.Universe 6.3.01
Description :The installation of dollar universe 6 using the kit Windows64 fails.
The process UniServIO.exe crashes when creating the service at the end of the installation.
The error on the windows event viewer is the following:
######################
Faulting application name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518
Faulting module name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518
Exception code: 0xc0000005
Fault offset: 0x00000000004d2780
Faulting process id: 0x2490
Faulting application start time: 0x01d07c3492a3bb33
Faulting application path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe
Faulting module path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe
Report Id: d1560766-e827-11e4-8201-54cff6940b0e
######################
Patch level detected:Dollar Universe 6.3.01
Product Version: Dollar.Universe 6.3.01
Description :The installation of dollar universe 6 using the kit Windows64 fails.
The process UniServIO.exe crashes when creating the service at the end of the installation.
Cause
Cause type:
Configuration
Root Cause: From version 6.3.01 Dollar Universe requires a newer version of the Visual Studio Redistribution Package (Visual Studio 2008 SP1 version (9.0.30729.1).
Configuration
Root Cause: From version 6.3.01 Dollar Universe requires a newer version of the Visual Studio Redistribution Package (Visual Studio 2008 SP1 version (9.0.30729.1).
Environment
OS: Windows
OS Version: 64 bits
Related configuration item(s): it only occurs with the kits Windows64
OS Version: 64 bits
Related configuration item(s): it only occurs with the kits Windows64
Resolution
Prior to installing the kit Windows64 version 6.3.01 or superior, the following package needs to be installed on the Windows server:
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
You can download it from:
http://www.microsoft.com/en-us/download/details.aspx?id=2092
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
You can download it from:
http://www.microsoft.com/en-us/download/details.aspx?id=2092
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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