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UniServIO.exe crashes when creating the service on Win64 with dollar universe 6.3.xx or superior installation

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Article ID: 86608

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

The installation of dollar universe 6 using the kit Windows64 fails.
The process UniServIO.exe crashes when creating the service at the end of the installation.

The error on the windows event viewer is the following: 

Faulting application name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518 
Faulting module name: UniServIO.exe, version: 1.0.0.1, time stamp: 0x550ad518 
Exception code: 0xc0000005 
Fault offset: 0x00000000004d2780 
Faulting process id: 0x2490 
Faulting application start time: 0x01d07c3492a3bb33 
Faulting application path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe 
Faulting module path: D:\DU\600\SUP600_frlpmsup22\bin\UniServIO.exe 
Report Id: d1560766-e827-11e4-8201-54cff6940b0e

Environment

Component: Dollar Universe
Version: 6.3.01 and superior
OS: Windows 64 bits
Related configuration item(s): it only occurs with the kits Windows64

Cause

From version 6.3.01 Dollar Universe requires a newer version of the Visual Studio Redistribution Package (Visual Studio 2008 SP1 version (9.0.30729.1)

Resolution

Prior to installing the kit Windows64 version 6.3.01 or superior, the following package needs to be installed on the Windows server:
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)

You can download it from:
https://www.microsoft.com/en-us/download/details.aspx?id=26368