"Authentication failed: Hello request error" messages in universe.log file following an upgrade

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Article ID: 86600

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
##############################################################
0:14:12 |ERROR|X|IO |pid=18940152.6941| is_bridge_request | Request refused [P600UNIchvggssap7004UVMS004UVMS]
| 2013-12-18 10:14:12 |ERROR|X|IO |pid=18940152.6941| k_select_accept_aut | handshake protocol error [P]
| 2013-12-18 10:14:12 |ERROR|X|IO |pid=18940152.6941| u_io_thread_trt | New client 66 (/ on ) authentication failed: Hello request error (handshake protocol error)
############################################################

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :After an upgrade of Dollar Universe V5 to V the universe.log connect a lot of these particular connection failure error messages.

On the other hand, there no functional impact on these nodes.
 

Cause

Cause type:
Configuration
Root Cause: The problem comes from the fact that another unauthorized UVMS tries to connect to the updated v6 node.
This was due to the fact that before the upgrade to v6 the v5 were declared on more than one UVMS, and that these nodes had not been unregistered from this (these) additional UVMS before the upgrade.
 

Environment

OS: All
 

Resolution

Remove these nodes from the node list of this or these additional UVMS and these messages will disappear from the universe.log of all concerned v6 nodes.

Fix Status: No Fix
 
 

Additional Information

Workaround :
N/A