When launching uniinstaller on Windows as a Domain User, the InstallShield log file is not found

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Article ID: 86587

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the installation log, the following kind of error appears:
############
ISS log file "..........\Temp\X\ DUAS_6_ISS_installation.log" does not exist.
############

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :In some circumstances ,when launching the du_as installation with uniinstaller.bat the InstallShield log file is not found.

Cause

Cause type:
Defect
Root Cause: The Installshield log was being created on a different temp folder than the expected.

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.7.41

Additional Information

Workaround :
N/A