Sysload Agent HyperV : Wrong values of the metrics are displayed on the charts when the collection fails

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Article ID: 86546

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following kind of error appears on the sldhyperv.log:

#################
[sldhyperv] Agent 'XXX-XXX' - OSldHypervAgentMgr_GetStatistics failed for Computer Name 'XXX-XXX'...
#################

Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0

Description :Wrong values of the metrics are displayed on the charts when the collection fails.

Cause

Cause type:
Configuration
Root Cause: By default, the values of the metrics are interpolated, so the same value is displayed all the time on the charts when the collection fails.

Environment

OS: Windows

Resolution

A workaround needs to be set up per metric to disable the default interpolation of each metric.
In order to do so, simply edit the line of the desired metrics on the sldhyperv.cnv file, replacing the value of the 8th column, "1" by default ( interpolation enabled). with the value "0" ( interpolation disabled).

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0

Additional Information

Workaround :
N/A