Task status not updated if php client loses connection with DB
Article ID: 86544
Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 5
Error Message :
In the sldphpcli.log file :
sldf_batch.php [22] Exception: oci8 error: [12571: ORA-12571: TNS : échec à l'écriture du paquet] in EXECUTE("SELECT sld_task_id,< sld_task_type, < sld_scheduling, < sld_scheduling_day, < sld_scheduling_hour,< sld_scheduling_minute,< sld_lastcompleted,< sld_status,< sld_task_name,< sld_start_time,< sld_task_disabled< FROM sld_admin_tasks WHERE sld_task_id=xxx")
Patch level detected:Sysload Portal 5.70
Product Version: Sysload 5.7.0
Description :In some cases of lengthy collection tasks, the php client loses connection with Sysload Portal DB and is then unable to update the collection status.
Collection task appears running although it is actually completed.
Error Message :
In the sldphpcli.log file :
sldf_batch.php [22] Exception: oci8 error: [12571: ORA-12571: TNS : échec à l'écriture du paquet] in EXECUTE("SELECT sld_task_id,< sld_task_type, < sld_scheduling, < sld_scheduling_day, < sld_scheduling_hour,< sld_scheduling_minute,< sld_lastcompleted,< sld_status,< sld_task_name,< sld_start_time,< sld_task_disabled< FROM sld_admin_tasks WHERE sld_task_id=xxx")
Patch level detected:Sysload Portal 5.70
Product Version: Sysload 5.7.0
Description :In some cases of lengthy collection tasks, the php client loses connection with Sysload Portal DB and is then unable to update the collection status.
Collection task appears running although it is actually completed.
Environment
OS: Windows
Cause
Cause type:
Defect
Root Cause: N/A
Defect
Root Cause: N/A
Resolution
Update to the fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component: Portal
Version: Sysload 5.7.0
5.70a (build 153)
Fix Status: Released
Fix Version(s):
Component: Portal
Version: Sysload 5.7.0
5.70a (build 153)
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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