Sysload Agent HyperV : Agent stops when access rights are not granted

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Article ID: 86531

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the sldhyperv.log. we observe the following messages when the agent stops:

###############
sldhyperv - Cannot connect to remote PERFORMANCE_DATA : XXX-XXX
sldhyperv - Agent 'XXX-XXX' : WARNING cannot activate Performance Manager Object for computer name 'XXX-XXX'.
sldhyperv - Agent 'XXX-XXX' - WARNING : OSldHypervAgent_Initialize failed (iRc=0) !
sldhyperv - Could not initialize application.
###############

Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0

Description :Hyper-V agent stops when the access rights to performance counters are missing for a single Hyper-V server.
The Monitored Object is present but the service account has no permission to access to the performance counters.

Cause

Cause type:
Configuration
Root Cause: N/A

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b

Additional Information

Workaround :
N/A