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Sysload Agent HyperV : Agent stops when access rights are not granted
Article ID: 86531
Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 5
Error Message :
On the sldhyperv.log. we observe the following messages when the agent stops:
###############
sldhyperv - Cannot connect to remote PERFORMANCE_DATA : XXX-XXX
sldhyperv - Agent 'XXX-XXX' : WARNING cannot activate Performance Manager Object for computer name 'XXX-XXX'.
sldhyperv - Agent 'XXX-XXX' - WARNING : OSldHypervAgent_Initialize failed (iRc=0) !
sldhyperv - Could not initialize application.
###############
Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0
Description :Hyper-V agent stops when the access rights to performance counters are missing for a single Hyper-V server.
The Monitored Object is present but the service account has no permission to access to the performance counters.
Error Message :
On the sldhyperv.log. we observe the following messages when the agent stops:
###############
sldhyperv - Cannot connect to remote PERFORMANCE_DATA : XXX-XXX
sldhyperv - Agent 'XXX-XXX' : WARNING cannot activate Performance Manager Object for computer name 'XXX-XXX'.
sldhyperv - Agent 'XXX-XXX' - WARNING : OSldHypervAgent_Initialize failed (iRc=0) !
sldhyperv - Could not initialize application.
###############
Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0
Description :Hyper-V agent stops when the access rights to performance counters are missing for a single Hyper-V server.
The Monitored Object is present but the service account has no permission to access to the performance counters.
Cause
Cause type:
Configuration
Root Cause: N/A
Configuration
Root Cause: N/A
Environment
OS: Windows
Resolution
Update to the fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b
Fix Status: Released
Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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