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CA SAM | Unable to bulk upload Metric Hints-Usage

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Article ID: 8652

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Using Exchange>Data Exchange>Import

Table: Metric engine Hints (me_hints)

Selecting *Specification link to view the fields required 

Cause

Fields are Mandatory when they are not -
(import_account_id, Import_org_level_2_id, and import_product_path_id)

The fields are marked as Mandatory and XOR which means just one of each XOR is mandatory and not all.

It's a bit unclear but no wrong.

Environment

All

Resolution

Importing Metric Engine hints can be problematic. 

The Recommendation is to first do a 'manual' entry of a Metric engine hint.

Afterwards search and Export the record so you can see the data and format that is required for the full import.