Not possible to upgrade a secondary cluster node.

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Article ID: 86517

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Error messages during upgrade are attended, as failing is normal behaviour.
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :If you try to upgrade a secondary node of a cluster with a kit while it's passive, it fails because it's not able to locate data files (as data files are on the active node).

After upgrade fails, installshield is unable to detect the installation, then it's no longer able to either upgrade again or uninstall this instance.

Cause

Cause type:
Defect
Root Cause: This defect make kit erase Windows Registry data when an upgrade fails on secondary passive node of a cluster installation.

Environment

OS: Windows
OS Version: any

Resolution

In the meantime, you can use the following workaround:

Recreate the erased registry entries after upgrade fails :

Create a .reg file with the following lines.
Please take care to change SOCNAM and NODENAM for your actual Dollar Universe company and node names.
Please take care to use the actual paths to your company directories.
Please take care to use the actual version of Dollar Universe.

For 32 bit Windows :
#############
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\ORSYP S.A.\Dollar Universe\Instance_SOCNAM NODENAM]
"INSTALL"="C:\\Program Files (x86)\\ORSYP\\DUAS\\SOCNAM_NODENAM"
"CLUSTER"="secondary"
"BINARY"="C:\\Program Files (x86)\\ORSYP\\DUAS\\SOCNAM_exec\\bin"
"VERSION"="6.0.15"
#############

For 64 bit Windows :
#############
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ORSYP S.A.\Dollar Universe\Instance_SOCNAM NODENAM]
"INSTALL"="C:\\Program Files (x86)\\ORSYP\\DUAS\\SOCNAM_NODENAM"
"CLUSTER"="secondary"
"BINARY"="C:\\Program Files (x86)\\ORSYP\\DUAS\\SOCNAM_exec\\bin"
"VERSION"="6.0.15"
#############

Then add the reg to your windows Registry

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.0.0

Additional Information

Workaround :
N/A