Agent for vSphere : the collector cannot start after installation of the agent with vCLI 5.5

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Article ID: 86505

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
When installing the agents vSphere 5.80, the following error message appears:

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VSphere powerCli is not installed or miss configured.
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Patch level detected:Sysload Agent for VMware Cluster 5.80
Product Version: Sysload 5.8.0

Description :After upgrading or installing the vCLI 5.5, the Agents for vSphere vmcluster or vmhost can not be started / installed.

Cause

Cause type:
Defect
Root Cause: The agent setup is not compatible with client 5.5 up2

Environment

OS: Windows
Related configuration item(s): vCLI 5.5.

Resolution

The issue also affects the agent Sysload Agent for VMware Host.
In order to fix the problem, please upgrade / install the agent on version 6.00

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 6.0.0

Additional Information

Workaround :
N/A