Impossible to stop Univiewer Management Server. The ojw.exe process remains running.

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
In uvserver.log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 2014-01-24 21:03:28 |ERROR| request-worker-10 | com.orsyp.central.server.AuthentificationStdImpl | Passphrase not authorized for clase8univ_MgtServer
| 2014-01-24 21:03:28 |ERROR| main | com.orsyp.central.server.CommonCommand | Unable to send UVMS stop request
com.orsyp.UniverseException: Central IO Connection problem - Access denied: Invalid password [UJCENT/<hostname>_MgtServer/X]
at com.orsyp.std.engine.KmeleonEngineStdImpl.init(KmeleonEngineStdImpl.java:266)
at com.orsyp.std.EngineStdImpl.init(EngineStdImpl.java:58)
at com.orsyp.std.EngineStdImpl.init(EngineStdImpl.java:51)
at com.orsyp.central.server.StopCentralServer.executeAfterAuth(StopCentralServer.java:46)
at com.orsyp.central.AbstractCommonCommand.execute(AbstractCommonCommand.java:531)
at com.orsyp.central.server.StopCentralServer.main(StopCentralServer.java:35)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  

Patch level detected:Univiewer Console 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Impossible to stop Univiewer Management Server. The ojw.exe process remains running.

Environment

OS: Windows

Cause

Cause type:
Configuration
Root Cause: The hostname in the UVMS data base(UNI_UV_HOSTS tables) does not have the case(lower/upper) as in the values.xml.
For example, in the values.xml the hostname is in lower case <hostname or FQDN> but in UNI_UV_HOSTS, it is in upper case.

Resolution

In order to move forward with this issue, please do the following:

-Please stop your UVMS.

-Add the following in your hosts files of your Windows machine.

<hostname or FQDN>

-Modify the values.xml:

From:
<hostname or FQDN>
HOST=<hostname or FQDN>

To:
<hostname or FQDN>
HOST=<hostname or FQDN>

Fix Status: No Fix
 

Additional Information

Workaround :
N/A