LDAP users can not login on UVMS if one of the LDAP servers is not reachable

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Article ID: 86453

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
The users receive a popup error message on Univiewer stating the following:

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Error while retrieving the list of groups on LDAP, please check UVMS log for more details. 
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Patch level detected:Univiewer Management Server 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :Univiewer users can not login to UVMS while using their LDAP login.

Cause

Cause type:
By design
Root Cause: The problem is related to the UVMS variable LDAP_MEMBERSHIP_AT_LOGIN which is by default set to Y

Environment

OS: All

Resolution

In order to avoid this problem from happening again you should set the variable LDAP_MEMBERSHIP_AT_LOGIN to N, since the group memberships on the Active Directory are not supposed to change several times a day.

In order to change it, go to node settings of uvms - advanced settigns ->
Update group membership at login (LDAP Synchronization mode only) --> No

Then restart the UVMS, the issue should not occur anymore.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.2.0

Additional Information

Workaround :
N/A