Abnormal condition adding submission account with non existing system user

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Article ID: 86388

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
If a submission is created and the system user account is wrongly entered, e. g. : ORSIPTST\pos) and try to save this account, UVC returns an error message :
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An error occurred with the system user: Install service user error
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Problem is that the submission account been created in DUAS, BUT has been not created the user service . In universe.log

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| 2014-01-20 18:45:22 |ERROR|S|IO |pid=1160.3860| u_io_thread_trt | New client 588 (UVMS407/ on vmstm2k12) authentication failed: Authentication error (Authentication request error)
| 2014-01-20 18:46:26 |ERROR|X|IO |pid=1392.1796| k_install_service | CreateService failed for user pos (1057)
| 2014-01-20 18:46:26 |ERROR|X|IO |pid=1392.1796| owls_io_user_sys_user | error installing service user [UNIV61_vmstm2k12_univ_POOS] associated with submisssion account [POOS]
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Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6
Adding a new submission account on a Windows DUAS with a non-
existing system user, no error pops up and the account is added.
It is expected that an error would be displayed since the system user does not exist.

 

Cause

Cause type:
Defect
Root Cause: No error is displayed when adding a new submission account on a Windows system with a system user that does not exist.

Environment

OS: Windows
OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Dollar Universe 6.2.01 - Available

Additional Information

Workaround :
N/A