Univiewer Management Server process consums high CPU.

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Article ID: 86364

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
No error message.

Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :Univiewer Management Server process may consume high CPU.

Cause

Cause type:
Defect
Root Cause: The culprit is when there is no Dollar Universe v5.x defined on the Univiewer Management Server but the monitoring of the Dollar Universe v5.x is enabled.

Environment

OS: All
OS Version: ALL OS

Resolution

If no Dollar Universe 5 is being monitored:

# From the Univiewer Console, go to the Node Settings of the Univiewer Management Server and choose Optional Settings. Please find the attached screenshot.

-Change the value of the "Enable the Monitoring of Dollar Universe Nodes 5.x" to N

-Restart your Univiewer Management Server.

# This can also be done by modifying the values.xml file.

-Backup the file values.xml located in \data directory.

-From the Univiewer Console
-.-Modify the line below by changing Y to N as shown:
N

-Restart Univiewer Management Server.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.0.0

Additional Information

Workaround :
N/A