Univiewer Management Server process consums high CPU.
Article ID: 86364
CA Automic Dollar Universe
Error Message :
No error message.
Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0
Description :Univiewer Management Server process may consume high CPU.
Root Cause: The culprit is when there is no Dollar Universe v5.x defined on the Univiewer Management Server but the monitoring of the Dollar Universe v5.x is enabled.
OS Version: ALL OS
If no Dollar Universe 5 is being monitored:
# From the Univiewer Console, go to the Node Settings of the Univiewer Management Server and choose Optional Settings. Please find the attached screenshot.
-Change the value of the "Enable the Monitoring of Dollar Universe Nodes 5.x" to N
-Restart your Univiewer Management Server.
# This can also be done by modifying the values.xml file.
-Backup the file values.xml located in \data directory.
-From the Univiewer Console
-.-Modify the line below by changing Y to N as shown:
-Restart Univiewer Management Server.
Fix Status: Released
Version: Dollar.Universe 6.0.0