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Unable to edit the ITAM connection: CS Unable to connect to the InfoStore network layer is not available.(DAC0002)


Article ID: 8636


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Unable to access ITAM BOXI reports

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Business Objects 4.1 SP3 Database: 2012


Step 1 : Install SQL Server Native client on the BOXI server.

Step 2:  Login to Universe Designer -> tools->connections->New connection

a.  Provide a Connection Name.

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b. Select Microsoft -> MS SQL Server 2012->OLE DB Provider.

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c. Provide the valide user name, Password, Database server name, Name of the Database(ex:MDB)

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d. Connection PoolMode: "Select Disconnect After Each transaction"

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e. Click finish to finish the process.

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Step 3 :  File -> Import -> CA IT Asset Manager.

Step 4:   File -> Paramater -> Connection:  Select the connection which is created under Step 2.

              Click on Edit and complete the wizar as per Step2.

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Step 5 : File -> Save.

Step 6 : File -> Export.






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