Resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6 -> jobs remain in Event Wait
Article ID: 86352
CA Automic Dollar Universe
Affects Release version(s): 5
Error Message :
No error appear
Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010
Description :The resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6, so the jobs with a dependency on those resources remain in Event Wait
Root Cause: Dollar Universe 5.6 processes are natively 32bit, so the files hosted on a 64bit NFS can't be detected by them.
Please ask the Storage administrators to export the NFS share as 32bit instead of 64bit.
Else, you need to upgrade to Dollar Universe 6.3XX using the kits Linux64 or Windows64 that are full 64bit kits.
Fix Status: Released
Version: Dollar.Universe 5.6.0 FX25010