Resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6 -> jobs remain in Event Wait

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error appear

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6, so the jobs with a dependency on those resources remain in Event Wait

Cause

Cause type:
Configuration
Root Cause: Dollar Universe 5.6 processes are natively 32bit, so the files hosted on a 64bit NFS can't be detected by them.

Environment

OS: All

Resolution

Please ask the Storage administrators to export the NFS share as 32bit instead of 64bit.

Else, you need to upgrade to Dollar Universe 6.3XX using the kits Linux64 or Windows64 that are full 64bit kits.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010

Additional Information

Workaround :
N/A