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Not able to connect to PAM GUI after upgrade to 3.0.1

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Article ID: 8635

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) CA Privileged Access Manager (PAM)

Issue/Introduction

After upgrading to release 3.0.1, the system is not reacheable via WebGUI.

However the virtual machine is up and available via VMWare console. The network cards are enabled, it reponds to ping but can't communicate to port 443. 

Note: This only for Virtual Machines.

Cause

During the upgrade to 3.0.1 all the NICs configured in the virtual machine are connected. 

So if there are more NICs connected than the ones enabled in PAM, the system blocks the communications.

 

Environment

Release: PAMCOA99500-3.0.1-PAM-Management Console-OVA Appliance
Component:

Resolution

Compare the Network Interfaces cards enabled in the server settings and in the Interface Network Settings in PAM console.

The number of Network Interfaces enable has to match.

 

For e.g.:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKMAAA4" alt="PAM301_NetInter.JPG" width="649" height="419">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKMBAA4" alt="PAM301_NetInter2.JPG" width="640" height="383">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKMCAA4" alt="PAM301_VMWareNIC.JPG" width="672" height="369">

 

 

If there are more NICs connected, then proceed to disconect them and restart the machine.

Additional Information

If the symptom is the same but you have compared that not the cause, please contact Support. 

Attachments

1558700504567000008635_sktwi1f5rjvs16p37.jpeg get_app
1558700502375000008635_sktwi1f5rjvs16p36.jpeg get_app
1558700500363000008635_sktwi1f5rjvs16p35.jpeg get_app