DU Explorer produces "database is empty" message when searching on the Web Page

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Article ID: 86335

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
In the workloadar.log file:
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| 2014-04-23 09:35:29 |ERROR| ExtractionRefThreadPool | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl$1 | Error during the extraction of the task: ACC_A_JOB1|ACCESS : com.orsyp.api.ObjectNotFoundException: Object not found - TaskId:[ACC_A_JOB1][][][][][][true] - [XGI600/usvmcps1/X]
| 2014-04-23 09:35:29 |ERROR| ExtractionRefThreadPool | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl$1 | Error during the extraction of the task: TEST1|ACCESS : com.orsyp.api.ObjectNotFoundException: Object not found - TaskId:[TEST1][][][][][][true] - [XGI600/usvmcps1/X]
| 2014-04-23 09:35:29 |ERROR| ExtractionRefThreadPool | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl$1 | Error during the extraction of the task: TEST2|ACCESS : com.orsyp.api.ObjectNotFoundException: Object not found - TaskId:[TEST2][][][][][][true] - [XGI600/usvmcps1/X]
| 2014-04-23 09:35:29 |ERROR| ExtractionRefThreadPool | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl$1 | Error during the extraction of the task: ACC_A_JOB2|ACCESS : com.orsyp.api.ObjectNotFoundException: Object not found - TaskId:[ACC_A_JOB2][][][][][][true] - [XGI600/usvmcps1/X]
| 2014-04-23 09:35:29 |ERROR| ExtractionRefThreadPool | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl$1 | Error during the extraction of the task: ACC_A_SCANFILE|ACCESS : com.orsyp.api.ObjectNotFoundException: Object not found - TaskId:[ACC_A_SCANFILE][][][][][][true] - [XGI600/usvmcps1/X]
| 2014-04-23 09:35:29 |INFO | ExtractionProcess | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl | 0 object(s) were added/updated on repository: usvmcps1
| 2014-04-23 09:35:29 |INFO | ExtractionProcess | com.orsyp.workload.ar.extraction.taskextractor.impl.TaskDocumentActionPerformerImpl | 5 object(s) were ignored/deleted on repository: usvmcps1
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Patch level detected:Dollar Universe 6.2.01
Product Version: Dollar.Universe Explorer
The Web Interface can be accessed, but when a search is attempted it results in a "database is empty" error.

 

Cause

Cause type:
Configuration
Root Cause: Template tasks on Repository were not deployed correctly.

Environment

OS: All
OS Version: N/A

Resolution

Reinstalling Dollar Universe Explorer from scratch fixes the issue.
  1. After the DU Explorer installation, create a repository on UVMS
  2. Create a role for this Repository and attach it to the administrator group.
  3. Log in with admin account on DU Explorer webpage.


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A