Sp Portal - LPtrVerif errors on sldppcoll.log, several agents are not collected correctly

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Article ID: 86331

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
 These kind of errors may appear on the sldppcoll.log while collecting agents with many metrics:

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Fri May 03 06:43:01 2013: LPtrVerif - OArray.c[935] - Invalid Pointer Error 
Fri May 03 06:43:01 2013: LPtrVerif - OArray_Realloc - malloc(179121720) failed. nNewSize=179121720. OArray.c 937 
Fri May 03 06:43:02 2013: sldppcoll - 0xf68888 *** Error with ParallelAgentReq() in sldapi2_SendParallelAgentRequest(): SLDAPI2_RC_LMSCOMM_SEND_ERROR (rcSldApi2=-5502) Attempt no 1/3 failed. 
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Patch level detected:Sysload Portal 4.11
Product Version: Sysload 5.7.0

Description :Several agents may not be collected and some LPtrVerif errors may appear on the collection log: sldppcoll.log

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Portal
Version: Sysload 5.7.0

Additional Information

Workaround :
N/A