Sometimes, on Windows, some file resource can not be detected by supervisor, and cause the uproc stay in EVENT WAIT

Article Id: 86325

Status: Published

Updated On: 15-04-2018 08:03

Legacy Id: 000012483

Products:

CA Automic Dollar Universe

Issue/Introduction:

Affects Release version(s): 5

Error Message :
No particular error messages.

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Sometimes, on Windows, some file resource can not be detected by supervisor, and cause the uproc stay in EVENT WAIT.

When this happened, the supervisor can not work properly. It can not detect a file resource; and the supervisor could not be shutdown normally.

Cause:

Cause type:
Configuration
Root Cause: One of the reasons could be that the file resources is blocked by a anti-virus software; supervisor can not access it.

Environment:

OS: Windows
OS Version: All

Resolution:

To avoid this issue, you can exclude the directory for file resources from the anti-virus scan.

Fix Status: No Fix

Additional Information:

Workaround :
N/A