Sometimes, on Windows, some file resource can not be detected by supervisor, and cause the uproc stay in EVENT WAIT

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
No particular error messages.

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Sometimes, on Windows, some file resource can not be detected by supervisor, and cause the uproc stay in EVENT WAIT.

When this happened, the supervisor can not work properly. It can not detect a file resource; and the supervisor could not be shutdown normally.

Cause

Cause type:
Configuration
Root Cause: One of the reasons could be that the file resources is blocked by a anti-virus software; supervisor can not access it.

Environment

OS: Windows
OS Version: All

Resolution

To avoid this issue, you can exclude the directory for file resources from the anti-virus scan.

Fix Status: No Fix

Additional Information

Workaround :
N/A