IO can crash with error message in dump involving MU variables management
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Article ID: 86317
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Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message : In IO dump after crash, we can see the number of variables is not the right number ( 20 variables expected, over 85 millions loaded ) : ########################## 2013-05-30 18:38:14 |INFO |X|IO |pid=26932.32580| u_load_target_elt | Target B000000072 loaded, 20 variable(s) 2013-05-30 18:38:14 |TRACE|X|IO |pid=26932.32580| u_trt_req_objget | 85127192 variable(s) loaded for Target B000000072 2013-05-30 18:38:14 |INFO |X|IO |pid=26932.32580| IOUnhandledExceptionFilte | *** execution handler: TID=(32580)
In universe.log ( this error message is not specific to this error, please check the IO dump ) : | 2013-05-30 18:38:14 |INFO |X|IO |pid=26932.32580| IOUnhandledExceptionFilte | *** execution handler: TID=(32580) ##########################
Description :Under heavy load, when launching jobs to a Management Unit with MU variables using HDP, IOserv can crash with error message in dump involving MU variables management. Having Reporter extracting data in the same time of a big HDP launch to a lot of MU with variables have been proven to catalyse this situation. This (rare) behaviour has only been reproduced on Microsoft Windows (2003, 2008), however, it's not impossible that other OS could be impacted.
Environment
OS: Windows OS Version: All
Cause
Cause type: Defect Root Cause: The way memory was managed when loading Management Unit variables values seems to have a defect which appears only under certain heavy load circumstances in Dollar Universe up to version 6.0.14.
Resolution
This is fixed in Dollar Universe 6.0.15 and above.
Fix Status: Released
Fix Version(s): Component: Application.Server Version: Dollar.Universe 6.0.0 Dollar Universe 6.0.15