Exchanger stopped unexpectedly or Distribution between nodes doesn't work or Multinode sessions don't work. Events are not send to remote node.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the universe.log:
##################
<< 2013-09-19 15:36:02 0021388/uxech /CALL_UXIOSRV /000000000 - u_io_callsrv(on Node_Name, Company_Name, Area) returns error -1
<< 2013-09-19 15:36:02 0021388/uxech /GAI90A32 /134455874 - %UNI_-E-U_xxxxxxxx3225, Network down, can't set packet N°
################## 

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :The Exchanger engine is stopped unexpectedly and/or Distribution between nodes doesn't work or Multinode sessions are not completed.

Cause

Cause type:
Configuration
Root Cause: The Exchanger data file were corrupted.

Environment

OS: All Unix

Resolution

To avoid this exchanger issue in future, we would recommend the following procedure to run during a scheduled down time.

Please note that after this procedure the current execution, the current exchange requests will be removed.

(a) Prerequisites
You need to load the Dollar Universe environment and log on as the Dollar Universe administrator.

(b) Stop your Dollar Universe Company
${UXMGR}/uxshutdown

(c) Check that your company is well stopped
Type the following unix command:
ps -ef | grep ux | grep -v cuxxm | grep -v grep
No uxioserv processes should remain alive for this company.

(d) Launch the following commands

$UXMGR/ux_raz_fic u_fecd50 X
$UXMGR/ux_raz_fic u_fecl50 X
${UXMGR}/ux_vrf_rgz_rst > ${UXLEX}/reorg.log 2>&1

(e) Restart your Dollar Universe Company
${UXMGR}/uxstartup

Fix Status: No Fix
 

Additional Information

Workaround :
N/A